Privacy, in plain language.
This policy explains how we handle information you share when asking about our services.
The information you share
When you contact M&M Home Comfort or submit a quote form or guided service request, we collect the details you provide, such as your name, phone number, email address, city, requested service and message. The guided service assistant is an automated form, not a live chat agent or AI system. It keeps draft details only in the current page memory and sends them only when you review and submit the request. Closing the browser page clears an unsent draft. Please do not include payment-card numbers, passwords or unrelated sensitive information in the form.
How we use it
We use your information to respond to your enquiry, understand the requested work, prepare a quote and arrange any agreed next steps. Sending a request does not subscribe you to marketing communications. We ask for further information or consent when a new purpose requires it.
Website and service providers
Our website uses Netlify for hosting and quote-form processing. Information submitted through the form is handled by Netlify so it can reach us. Service providers may process information outside Canada, where it may be subject to the laws of that location. We limit sharing to what is needed to operate the website, respond to your request, provide an agreed service or meet a legal requirement.
The website does not use advertising trackers or marketing analytics. The hosting service may process basic technical information, such as network and request information, to operate and protect the website. External links, including Google, have their own privacy practices.
Keeping information safe and only as long as needed
We use reasonable safeguards appropriate to the information and restrict its use to the purposes described here. No online transmission or storage system can be guaranteed completely secure. We keep information only as long as needed for the enquiry, agreed services and applicable record-keeping or legal requirements.
Your choices and questions
You may contact us to ask about our privacy practices, request access to or correction of your personal information, or withdraw consent where applicable. Some information may need to be retained to complete an agreed service or meet a legal obligation. We will explain any applicable limits when responding to your request.
Contact M&M Home Comfort at customerservice@mmhomecomfort.com or 289-637-3541. This policy was last updated November 15, 2026.